About product | Safely through Croatia - Roadside and claims handling assistance

The package "Safely through Croatia" unites two categories of services:

ROADSIDE ASSISTANCE AND MOBILITY WARRANTY in case of vehicle breakdown or traffic accident

The organizer and service provider is the company HAK-USLUGE Ltd. which, at the same time gives guarantee for services from the domain of Roadside assistance and mobility warranty

CLAIMS HANDLING ASSISTANCE after traffic accident

The organizer and service provider is the company ODINA Assistance Ltd. which, at the same time, provides guarantees from the domain claims handling assistance after traffic accident.

ROADSIDE ASSISTANCE AND MOBILITY WARRANTY

Roadside assistance up to the amount of 1.500,00 HRK (approx. 200.- EUR)
- service of repair or identifying the cause of breakdown of the vehicle on the road. In case the damage is not possible to repair, towing the vehicle to the nearest service upon choice of HAK-USLUGE, where that's possible, will be secured.

Towing of the vehicle damaged in car accident up to the amount of 1.500,00 HRK (approx. 200.- EUR)
- towing the damaged vehicle to the nearest competent service upon the choice of HAK-USLUGE.

Vehicle storage up to the amount of 75,00 HRK per day and at longest for three days (approx. 10.- EUR a day)
- storage in fenced area up to three days, in case that the service doesn't work in the moment of vehicle immobilization (nights, weekends, holidays).

Replacement vehicle 600,00 HRK per day at longest for three days (approx. 80.- EUR a day)
- organization of replacement vehicle in case that the vehicle damage cannot be repaired at the same day it appeared.

Accommodation 600,00 HRK per person for all passengers in the vehicle for maximally one night (approx. 80.- EUR per person)
- organization of accommodation for the driver and all passengers in the vehicle, under condition that the vehicle damage cannot be repaired at the same day it appeared and that the service replacement vehicle is not available (for ex. at nights).

Travel continuation 262,50 HRK per person for all passengers in the vehicle (approx. 35.- EUR per person)
- organization of travel continuation to the final destination by means of public transportation (bus/train/ship) for the driver and all passengers in the vehicle, if the damage cannot be repaired at the same day it appeared and that the service replacement vehicle is not available.

Vehicle status check without limit
- providing the information about vehicle status in the service on request of the user. The information has to be requested by call center, under condition that the vehicle was transported to the service in organization of HAK-USLUGE.

Remark: the service REPLACEMENT VEHICLE, ACCOMMODATION AND TRAVEL CONTINUATION cannot be combined and by using of one of the mentioned services, the user loses the right for using the other two services.

CLAIMS HANDLING ASSISTANCE AFTER TRAFFIC ACCIDENTS

Damage inspection + supplement damage inspection up to the amount of 2.250,00 HRK (approx. 300.- EUR)
- the inspection of the vehicle damaged in traffic accident, listing and photographing of appeared damages, preparation of calculation of repair costs. The service includes also supplement damage inspection in case that until vehicle repair or vehicle disassembly appears additional damages, but only at the same place on which the first inspection was made.

Claims consulting up to the amount of 600,00 HRK (approx. 80.- EUR)
- basic consulting regarding necessary procedure and documentation so that the user/vehicle owner could require damage compensation for the vehicle damage to the insurer, or correspondent of the insurer, of the insured vehicle for whose driver it is presumed (based on existing documentation) that he is responsible for appearance of the traffic accident or towards third legal entity for whom it is presumed to be responsible for appeared damage.

Representation in the process of claims compensation up to the amount of 3.750,00 HRK (approx. 500.- EUR)
- representing the User – only vehicle owner by ODINA Assistance Ltd. in the process of claims compensation for vehicle damage from the insurer of the vehicle with which the damage was caused, or his correspondent in Croatia. The representation will be based on special signed agreement and signed special power of attorney for representation.

Acquisition of official documentation up to the amount of 937,50 HRK (approx. 125.- EUR)
- ODINA Assistance Ltd. acquire, on request of the user, official documentation regarding the accident in which the user's vehicle was damaged (police records, magistrate decision etc.).

Translation of official documents up to the amount of 1.500,00 HRK (approx. 200.- EUR)
- Translation of official documents for the purpose of claims compensation for the vehicle damage.

Important:

All cover limits of each service include VAT, which, according to Croatian law, amounts 25%
Each service from the package can be used once, apart from the service Call center and Vehicle status check which can be used unlimited.
Coverage time of the mentioned services is limited to one stay in Republic of Croatia lasting mostly 30 days.
Coverage lasts from the date of application by activation of package until applied expiry.

WHEN IT HAPPENS, IT'S TOO LATE THEREFORE BUY NOW!

Every year more than 33.000 traffic accidents happened in Croatia in which drivers and passengers where hurt and vehicles damaged. Every tenth traffic accident involves vehicles with foreign registration plate numbers. Be ready for the fact that traffic accident could happen to you. Make your situation easier by using our help on site and later on by claims compensation.

STEPS – HOW TO TRAVEL SAFELY THROUGH CROATIA?

BUY SERVICE PACKAGE "SAFELY THROUGH CROATIA"

and activate it in the period of 365 days from the moment of purchase. Click on the option BUY NOW and we are enabling you the purchase process of package containing our services through our internet shop in the fast and simple way. Please, follow purchase instructions. After purchasing, you will get the invoice for the purchased package "SAFELY THROUGH CROATIA" and the activation code by e-mail address that you gave by purchase.

Remember that the package has to be ACTIVATED in order to use it in wanted period.

ACTIVATE SERVICE PACKAGE WITHIN 365 DAYS

in order to be able to use purchased services during your stay in Croatia. The package is necessary to ACTIVATE on our webpage by clicking the option ACTIVATE and by entering of your unique ACTIVATION CODE which you got after purchase of the package. Follow the activation procedure. Enter the data of the user and the vehicle correctly. The vehicle will be connected to all purchased services. Import the period (30 days) in which you want to use your package "SAFELY THROUGH CROATIA". Activation data could be saved, and in that case you can change them if needed. Once you confirm your activation data by clicking the option ACTIVATION CONFIRMED, you won't be able to change entered data or the coverage period any more. The package "SAFELY THROUGH CROATIA" provides you coverage for 30 days, so activate it on time before going on a trip to Croatia. If you buy the package after you arrived in Croatia activate it immediately after you purchase it. In that case, the package becomes valid 24 hours after activation.

Plan your trip and activate the package on time.

CARELESSLY ENJOY YOUR TRIP

In order to use each service from the purchased package "SAFELY THROUGH CROATIA" it is necessary to call the Call center for EACH service you want to use on the phone number +385 1 4693 720 on which our employees are at your disposal all days in a week 24 hours a day. Call our Call center and describe the appeared accident. Our employees will, depending on the circumstances, take all necessary steps in order to provide fast and adequate help, i.e. service. Services must be used within activated period of 30 days. After expiry of activated period the services will no longer be available.

The call on number +385 1 4693 720 will be charged according to the price list of your operator.